Shipping Policy

At ShopNexora, we aim to provide a smooth and reliable delivery experience.

Order Processing

Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.

Processing time may vary depending on the product, availability, order volume, holidays, or other circumstances.

Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Remote locations may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Free shipping may be available on selected products or orders, as specified on the website.

Order Tracking

Once your order is shipped, tracking details may be shared through your registered email address, phone number, SMS, or other available communication methods.

Delivery Delays

Delivery may occasionally be delayed due to:

Weather conditions

Courier operational issues

Public holidays

High order volumes

Incorrect/incomplete address

Remote delivery locations

Unforeseen circumstances

We will make reasonable efforts to help resolve delivery-related issues.

Incorrect Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery, where applicable.

Failed Delivery / RTO

If an order is returned to us because of repeated delivery attempts, incorrect address, customer unavailability, refusal to accept the order, or other reasons attributable to the customer, the order may be treated as a Return to Origin (RTO).

Any applicable charges or restrictions may be handled according to the order and product conditions.